Please call the Customer Service Department at 304-348-8136 (Monday, Tuesday, Thursday, Friday, 8:00 a.m. to 4:00 p.m. and Wednesday, 8:00 a.m. to 5:00 p.m.)
The account will remain in the customer’s name until the Charleston Sanitary Board receives the final meter reading from WV American Water Company.
When you contact us, please provide:
- Your daytime phone number, including the area code
- The address where you wish to start or stop service
- Your CSB account number.
- Instructions to start or stop service